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Delivered — Privacy Policy

Last updated: August 21, 2026 • Effective: August 21, 2026

This Privacy Policy explains how Signature Auto Group (“Signature Auto,” “we,” “us,” or “our”) collects, uses, and protects information in connection with the Delivered mobile application (the “App”). Delivered is a private, work-related application provided to authorized drivers and staff to coordinate and complete vehicle deliveries, pickups, trade-in and lease-return handling, and related logistics.

Who this App is for. Delivered is an internal business tool intended solely for use by Signature Auto’s authorized drivers, employees, and contractors in the course of their work. It is not a consumer product and is not directed to the general public or to children.

1. Information We Collect

Account and identity information

Your name, assigned PIN, and (where applicable) work phone number and email, used to sign you in and associate you with jobs.

Location information

We collect your device’s precise location, including in the background, only while you are working an active delivery — from the moment you accept or begin a job until that job is marked Delivered.
Location is used to automatically update a job’s status when you arrive at a pickup, dealership, customer, or lot, and to share a live estimated time of arrival (ETA) with dispatch and the relevant dealership representative.
We do not track your location when you are not on an active job. Background location collection stops as soon as the delivery is complete.

Camera, photos, and video

Photographs and short videos you capture to document vehicle condition, delivery proof, paperwork, payment (COD) receipts, and lease-return / trade-in walk-arounds. Walk-around videos may include audio.
Barcode/VIN scans captured with the camera to confirm the correct vehicle for a job.

Device features

Face ID / biometric unlock, used only to keep you signed in on your device. Biometric data is processed by your device’s operating system and is never transmitted to or stored by us.
Push-notification tokens, used to send you job assignments and updates.

Job and delivery data

Details related to the deliveries you perform, such as job assignments, timestamps, status changes, notes, and completion records.

2. How We Use Information

To assign, coordinate, track, and complete deliveries and related tasks.
To automatically advance job status on arrival and provide live ETAs to dispatch and dealership representatives.
To document delivery, condition, paperwork, and payment for recordkeeping and dispute resolution.
To communicate with you about your jobs.
To operate, secure, and improve the App and our logistics operations.
To comply with legal obligations.

3. Live Navigation and ETA Sharing

When you begin navigation for an active delivery, the App may launch Google Maps or Waze and share your live location and ETA for that trip with our dispatch system so we can coordinate the delivery and keep the receiving dealership informed. This sharing is limited to the active trip and ends when the trip ends. It does not occur when you are not navigating an assigned job.

4. Google Maps Platform and Third-Party Services

The App uses Google Maps Platform services (including mapping, places, routing, distance/ETA, and Navigation Connect features). Your use of these features is subject to Google’s terms and privacy practices. Please review:

Delivered’s access to and use of information obtained through Google services complies with the applicable Google API Services User Data Policy, including any Limited Use requirements. We use these services only to provide and improve the delivery and navigation features described in this policy.

We also rely on service providers that help us operate the App — for example, cloud hosting and data storage (including Google Workspace / Google Cloud) and app-delivery infrastructure. These providers process information on our behalf and are bound to protect it.

5. How We Share Information

We do not sell your personal information. We share information only as needed to run our operations:

Recipient	Purpose
Signature Auto dispatch and management	Assign and monitor jobs, ETAs, and completion records
Dealership / sales representatives	Job-specific status and live ETA for the delivery involving them
Service providers (hosting, storage, navigation)	Operate the App on our behalf
Legal / regulatory authorities	When required by law or to protect rights, safety, and property

6. Data Retention

We retain job records, delivery documentation, and related information for as long as needed for business, recordkeeping, legal, and dispute-resolution purposes, after which it is deleted or de-identified in accordance with our practices and applicable law. Live location is used in real time during an active job and is not retained as an ongoing location history beyond what is needed to record job status and completion.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

You can control camera, photo, location, and notification permissions through your device settings. Disabling required permissions (such as location during an active delivery) may prevent core features of the App from working.
Because Delivered is a work tool, certain data collection is necessary for you to perform assigned jobs.
To ask questions about your information or request access or deletion where applicable, contact us using the details below.

9. Children’s Privacy

Delivered is intended for authorized adult drivers and staff. It is not directed to, and we do not knowingly collect information from, children under 13 (or the applicable age in your jurisdiction).

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice within the App.